INC-2: A letter to an applicant was marked harmful
This page shows what happened, how sure Auga is, what has been done, and how the incident can be closed.
Harm confirmed Status: Mitigated. Owner: Maria Svensson, Head of Credit.
What happened
On 4 Nov 2026 at 17:24, a reviewer in Coach marked a letter to an applicant as harmful. The policy had sent the letter to a person before it went out. See the entry in the ledger.
How sure Auga is
| Level | Reached | The evidence |
|---|---|---|
| Something changed | Yes | The reviewer saw the letter before it was sent. |
| Harm suspected | Yes | The reviewer marked the letter as harmful. |
| Harm confirmed | Yes | A person confirmed the harm. The letter was not sent. |
What has been done
Every letter from the Loan orchestrator now goes to a person first. See RISK-2.
Maria Svensson sent the evidence to the GRC system on 5 Nov 2026.
This page is a sketch. Nothing on it is built, and all names and figures are invented.
Send evidence
Auga puts the evidence about this incident into one signed package. A receiver can check the package without Auga.
The package holds
- What happened, with the figures.
- The affected runs, under pseudonyms.
- The cause chain, with the grade of each finding.
- Who decided what, and when.
- The stages before and after.
- What Auga cannot say.
Receivers
The GRC system, the ticketing system, the model provider, or a supervisor. See the receivers in Connections.
Now
This prototype sends nothing. Each package that Auga sends would be recorded in the ledger.